FEMA Disaster Centers Now Open

September 13, 2017

Disaster recovery centers will offer in-person support for families and businesses affected by Harvey. Recovery specialists from FEMA, the U.S. Small Business Administration, and other agencies will be at the centers to help walk you through available assistance and help with the application process if needed. 
 
The U.S. Small Business Administration's (SBA) disaster assistance employees are committed to helping businesses and residents rebuild as quickly as possible. SBA representatives are available to answer questions about SBA's disaster loan program and help business owners and residents apply to SBA.

Here are the locations in our area:

Katy Mills Mall
5000 Katy Mills Circle
Katy, TX 77494
Hours: Daily 7am-7pm
 
Greenspoint Mall
263 Greenspoint Mall
Houston, TX 77060
Hours: Daily 7am-7pm

George Brown Convention Center
1001 Avenida De las Americas 
Houston, TX 77010
Hours: Daily 7am-7pm

Disaster Recovery Centers are accessible to people with disabilities. Centers have assistive technology equipment allowing disaster survivors to use amplified telephones, phones that display text, amplified listening devices for people with hearing loss, and magnifiers for people with vision loss. Video Remote Interpreting is available and in-person sign language is available by request. The centers also have accessible parking, ramps and restrooms.
 
If possible, homeowners, renters and businesses should register with FEMA before visiting a recovery center. Eligible residents may register for assistance the following ways:

  • Online at DisasterAssistance.gov.
  • Phone 800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish).
  • Via the FEMA app, available for Apple and Android mobile devices. To download visit: fema.gov/mobile-app.

The following information is helpful when registering:

  • Address of the location where the damage occurred (pre-disaster address).
  • Current mailing address.
  • Current telephone number.
  • Insurance information.
  • Total household annual income.
  • Routing and account number for checking or savings account (this allows FEMA to directly transfer disaster assistance funds into a bank account).
  • A description of disaster-caused damage and losses.

Some of the Recovery Center services may include:

  • Guidance regarding disaster recovery
  • Clarification of any written correspondence received
  • Housing Assistance and Rental Resource information
  • Answers to questions, resolution to problems and referrals to agencies that may provide further assistance
  • Status of applications being processed by FEMA
  • SBA program information if there is a SBA Representative at the Disaster Recovery Center site
  • Crisis Counseling Program
  • Disaster Legal Services
  • Disaster Unemployment
  • Funeral Assistance - Individuals and Households Program

Disaster survivors can visit any of the centers for assistance. Locations of other recovery centers are online at www.fema.gov/DRC.

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